Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

Door-to-door shipping service

For orders shipping to Australia, Canada, Hong Kong and countries in the European Union (excluding Switzerland), we offer standard shipping for a flat fee of $15 per order and expedited shipping for a flat fee of $75 per order.
Orders over $250 USD (excluding duties, taxes, and shipping) will receive free standard shipping.

International Parcel Delivery

For all other international countries, we offer expedited shipping for a flat fee of $25 per order. Orders over $500 USD (excluding duties, taxes, and shipping) will receive free standard shipping.

Return & Refund Policy


 
  • If you have received the parcel in poor condition or damaged or not sealed at the time of delivery, kindly do not accept the parcel.
  • If you find the product is damaged or inappropriate, you are eligible to file for a refund or a replacement within 24 hours of delivery. Kindly ship the product with its original receipt and product tag on the given address.
  • Once we receive your product, it is sent for defect inspection. Once inspected, the customer shall get the replacement/refund within 7-8 business days.
  • Kindly note that if we receive the parcel without the receipt it will not be accepted.
  • Any further queries and questions about the return/refund policy should be directed to hi@thebeautifulvibes.com.